Creditron Executive Update

Wednesday, March 25, 2020

Greetings Creditron family,

Like you, we are closely monitoring the developments related to Coronavirus (COVID 19), through a combination of specific actions as well as implementing our business continuity plans as and where required. Creditron employees will be attending to their normal duties in a work from home capacity. Thank you for your patience as we make this transition.

Our primary focus during this time is the health and well-being of our employees, customers, partners and suppliers.

• We have instructed all employees who can work remotely to do so;
• We have restricted non-essential travel and postponed all of our large format in-person internal meetings through May 31st;
• We are requiring all employees who have traveled or travel outside of their home country to self-quarantine at home for a period of two weeks and to not physically attend to any office or customer location;
• We have formed an executive safety committee to monitor the situation and provide additional recommendations as required;
• We have provided detailed instructions and additional references to employees on both hygiene and social distancing;
• We have requested all employees to seek appropriate medical attention as required; and
• We continue to monitor official communications from the World Health Organization, the Center for Disease Control, the Public Health Agency of Canada as well as applicable local, provincial and state agencies.

We’re also committed to serving you, our customer.

• We are currently able to provide our customers with our core solutions and services without significant interruption;
• We are following our business-continuity and technology plans to ensure we continue to serve our customers’ needs;
• We have validated that we have sufficient IT infrastructure and equipment to support our employee’s working remotely as well as begun discussions with our external providers on obtaining additional resources should they be required;
• We have reviewed our policies and procedures requiring us to have the appropriate security measures in place to protect your information and data, including providing instructions to all our employees on how to do so when working remotely;
• We are working with our third-party vendors where appropriate to coordinate our continuing service to our customers; and
• We are working in partnership with our customers to perform remotely or reschedule services as required and/or determine the appropriateness of being on-site.

We appreciate that these are challenging times and continue to be very fluid. We will continue to keep you informed if there are any material changes to the above information.

Please feel free to contact us if you have any questions regarding the above information. Thank you, and we hope you are all well!

 

Jon Gage, Director Creditron